We the people and staff of the Honeysuckle Day Hospital are committed to:
- Providing the best available care to our patients,
- Providing the best available service to our doctors,
- Provide a competitive, affordable and safe health care service to our community,
We are committed to continuously complying with our Management System which is based on ISO9001:2015, the international standard for Quality Management.
We are committed to continuously complying with the National Safety and Quality Health Service (NSQHS) Standards to improve the quality of health service provision in Australia.
We are also committed to continuously improving, getting better and learning, learning from our errors but also learning from others. Best practice keeps on changing, and we continuously strive to improve what we do.
We have processes for planning which are transparent to our team members and affect all team members. It is important that all team members know what their role and contribution is. The outcome of the planning process is a set of objectives which will be reviewed and updated at least yearly.
Finally it is important that all team members:
- Keep aware of the requirements of our management systems,
- Identify, report, record all problems, incidents, complaints, or areas of improvements,
- Comply with the intent and the content of our management system.
By doing so we will achieve our targets and the outcomes identified above.
Please contact me or my office if you have any questions or comments on this policy or its implementation.
Dr Sanjay Verma
We are committed to providing quality, cost efficient day surgery services delivered by a highly qualified healthcare team. We are not only committed to providing individualised care, but also to treating both our patients and their families with compassion and respect.
Excellence in surgical care.
Spirit in surgical healthcare
|S||Service – We strive to anticipate and meet the needs of our patients, visiting medical officers and co-workers|
|P||Patient First – We strive to deliver the best to every patient every day. The patient is the first priority in everything we do.|
|I||Integrity – We communicate openly and honestly, build trust and conduct ourselves according to the highest ethical standards|
|R||Respect – We treat each individual, those we serve and those with whom we work, with the highest professionalism and dignity.|
|I||Innovation – We embrace change and work to improve all we do in a fiscally responsible manner.|
|T||Teamwork – System effectiveness is built on collective strength and cultural diversity of everyone, working with open communication and mutual respect.|
|No||Objective||What we will do to meet our objective|
|1||To improve performance through a culture of continuous quality improvement and innovation||
|2||To be a leader in the provision of day surgery services||
|3||To attract and retain high performing VMOs and staff committed to the Vision, Mission and Values||
|4||To modernise and maintain our facilities and equipment to improve the services provided||
|5||To enhance consumer participation and involvement in the development and growth of the day hospital||
|6||To develop and implement innovative practices to strengthen our Governance, business and financial capacity to deliver efficient and effective high quality services to our community||